Support Escalation Engineer_WDK Dev Support

Microsoft - full time

Shanghai, China

01 Apr 2019


Job Description

This is a Developer Support position supporting Microsoft’s developer customers. This position involves frequent coding and debugging/troubleshooting. It encompasses a range of on-prem and cloud technologies from Azure IoT to Artificial Intelligence/Cognitive Services supporting multiple platforms (Windows, Linux, Android etc) and multiple languages (C, C#, Java, Node.js, Python etc). Developer Support Engineers are passionate about technology and helping others. They must be highly observant and skilled in detection in order to identify and resolve issues. This requires empathy, outstanding logic skills, excellent communication skills, the ability to think differently and a genuine desire to help people do their best.

Skill Profiles Needed

Required Skills

  • Basic troubleshooting, debugging, and problem-solving skills
  • Experienced C/C++, C# or Java coding skills
  • RESTful API programming skills
  • Windows or Linux Driver Development
  • Excellent communication skills with both written and spoken English
  • Ability to work well in a highly collaborative team environment
  • Effective learning skills
  • Customer service skills

“Nice to have” skills

  • Knowledge and experience with programming in Win32
  • Networking & Cloud knowledge
  • Familiarity and experience with managed debugging
  • Raspberry Pi, Arduino or IoT device coding experience
  • Scripting development (VB Script, JavaScript, Node.js, Python)
  • Previous support experience

Education / Experience

The ideal candidate will have a BS or MS Degree in computer science, or the equivalent in work experience. 3+ years of experience in software development using C, C# and/or Java and RESTful API is preferred.

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